Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plan. Voya wants to make it as easy as possible for you to take advantage of the valuable plan benefit made available to you by the State of Florida. That means providing you with the service options you want, when you want them.

Toll-free Telephone Access

Our toll free telephone line, (800) 584-6001, features:

  • Licensed customer service associates (CSAs) available Monday-Friday 8:00 a.m. -9:00 p.m. (Eastern Time).
  • 24 hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system)
  • Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange.
  • Prompt, written confirmation of all phone and internet transfers and allocation changes. Transactions will be reflected in your account on the following business day.
  • Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, telebraille or voice telephone.

For assistance in Spanish, please call (888) 277-7017.

Local Service

Local service support for the following is available from our regional offices located throughout Florida:

  • Enrollment in the Plan
  • Finding a Voya representative to arrange an appointment
  • Investment information and education
  • Assistance with Distribution options and paperwork
  • Updates to your personal information (changing your address, phone number or other contact information)
  • Changing your contribution rate
  • Eligibility and enrollment in the Catch-Up Provision
  • Beneficiary inquires, designations, or changes
  • Rollovers into the Plan from another plan, Individual Retirement Account (IRA) or Deferred Retirement Option Plan (DROP).
  • Transfers to Voya from another approved Plan Investment Provider

Regional Contact Information (all times Eastern)

Ft. Lauderdale

Toll-free: (800) 233-2989

Local Calls: (954) 486-2236

Hours: Monday – Friday 8:00 am to 5:00 pm

Jacksonville

Local Calls: (904) 503-3129

Hours: Monday – Friday 8:00 am to 5:00 pm

Orlando

Toll-free: (800) 215-1918

Hours: Monday – Friday 8:00 am to 5:00 pm

Pensacola

Local Calls: (850) 458-0005

Hours: Monday – Friday 8:00 am to 5:00 pm

Tallahassee

Toll-free: (800) 215-1918

Local Calls: (850) 668-3885

Hours: Monday – Friday 8:00 am to 5:00 pm

Tampa

Toll-free: (800) 282-6295 (option 2)

Hours: Monday – Friday 8:00 am to 5:00 pm

Visit us at 1715 N. West Shore Blvd, #300, Tampa, FL 33607

Contacting Your Local Representative

We are known for our local presence and our licensed representatives are available throughout the state to assist you. If it’s been awhile since you’ve spoken to your representative or don’t have access to their phone number, click below for contact information. We are waiting to hear from you!

Representatives for State Employees

Representatives for the Florida University System

If you don’t have a representative or are uncertain, call us toll-free for assistance at (800) 282-6295. Remember…we are here to help you make the most of this valuable benefit.

 

Regional Vice President
Keista Ransom
Phone: 813-281-3743
Email: Keista.Ransom@voya.com

Securities and investment advisory services offered through Voya Financial Advisors, Inc., member SIPC.

 


Insurance products, annuities and funding agreements are issued by Voya Retirement Insurance and Annuity Company ("VRIAC"), Windsor, CT. VRIAC is solely responsible for its own financial condition and contractual obligations. Plan administrative services provided by VRIAC or Voya Institutional Plan Services LLC ("VIPS"). VIPS does not engage in the sale or solicitation of securities. All companies are members of the Voya™ family of companies. Securities distributed by Voya Financial Partners LLC (member SIPC) or third parties with which it has a selling agreement. All products and services may not be available in all states.