Contact Us

There are multiple ways to obtain information about your account, make account transactions, and receive answers to questions you may have about the Plan. Voya wants to make it as easy as possible for you to take advantage of the valuable plan benefit made available to you by the State of Florida. That means providing you with the service options you want, when you want them.

Toll-free Telephone Access

Our toll free telephone line, (800) 584-6001, features:

Customer service associates (CSAs) available Monday-Friday 8:00 am - 9:00 pm ET.
24 hour, 7 day a week toll-free participant account balance information, investment allocation changes, and transfers (via an automated voice response system).
Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange.
Prompt, written confirmation of all phone and internet transfers and allocation changes. Transactions will be reflected in your account on the following business day.
Options for hearing and vision impaired employees to conduct toll-free business via telephone, voice carryover, hearing carryover, personal computer, operator assistance, telebraille or voice telephone.

For assistance in Spanish, please call (888) 277-7017.

Local Service

Local support for the following is available from our regional offices located throughout Florida:

Enrollment in the Plan
Finding a Voya representative to arrange an appointment
Investment information and education
Assistance with Distribution options and paperwork
Updates to your personal information (changing your address, phone number or other contact information)
Changing your contribution rate
Eligibility and enrollment in the Catch-Up Provision
Beneficiary inquires, designations, or changes
Rollovers into the Plan from another plan, Individual Retirement Account (IRA) or Deferred Retirement Option Plan (DROP)
Transfers to Voya from another approved Plan Investment Provider