Contact Us

There are many ways to obtain information about your account, make transactions, and get answers to questions you may have about the Plan. Voya wants to make it as easy as possible for you to take advantage of the valuable plan benefit made available to you by the State of Florida. That means providing you with the service options you want, when you want them.

Toll-free Telephone Access

Our toll free telephone line, (800) 584-6001, features:

Customer service associates (CSAs) that are available weekdays from 8:00 am to 9:00 pm ET.
An automated voice response system that is available 24 hours a day, 7 days a week.
Same day processing of fund transfers and investment allocation changes if the request is received in good order before the close of the New York Stock Exchange (generally 4:00 pm ET).
Confirmation of all phone and online transfers and allocation changes. Transactions will be reflected in your account on the following business day.
Options for hearing and vision impaired participants to receive account support and services.

For assistance in Spanish, please call (888) 277-7017.

Local Service

Local support is available from our regional offices located throughout the State. Together, you can review and discuss:

Enrolling in the Florida Deferred Compensation Plan.
Developing a retirement saving and investing strategy.
Creating income from your account in retirement or upon separation of service.
Updating your personal information such as your address, phone number, email, or other contact information.
Changing your contribution rate.
Maximizing your retirement savings through age-base catch-up contribution options.
Managing your beneficiary designations.
Rolling balances from former employer retirement accounts into the Florida Deferred Compensation Plan.
Transferring to Voya from another approved Investment Provider for the Florida Deferred Compensation Plan.